Q. I am having trouble signing up….
Q. I am having trouble recharging…
Q. I am having trouble logging in...
Q. I got charged multiple times for my transaction…
Q. What is AVS?
Q. What is the 3-Digit verification number?
Q. What do I do if my browser will not allow the session?
Q. I'm getting a "Page cannot be displayed" error, what do I do?

There may be a few reasons that your transaction was not successful. One reason may be due to the high number of people recharging/signing up simultaneously. With the high volume of people trying to recharge/sign up, sometimes our system cannot handle the traffic, resulting in a declined transaction.

Please make sure you are using a US bank issued Visa, MasterCard, American Express or Discover card. Also, please make sure that the billing address of the credit card matches the address inputted in your MinutesOnline account. Failure to exactly match this information will result in a declined transaction. Please contact your bank to make sure there is no issue with your card. MinutesOnline allows only one transaction in a 24 hour period, so please wait at least a day before attempting your sign up again.

There are multiple reasons why your credit card may be declined. There may have been a credit card processor or server error. Due to the high volume of people trying to recharge/sign up, occasionally our system cannot handle the traffic, resulting in a declined transaction.

Please make sure that the billing address of the credit card matches the address inputted in your MinutesOnline account. Failure to exactly match this information will result in a declined transaction. Please contact your bank to make sure there is no issue with your card. MinutesOnline allows only one transaction in a 24 hour period, so please wait at least a day before attempting your recharge again.

There may be a few reasons that your login was not successful. One reason may be due to your cookie settings. Please click here to verify that your cookies are set correctly.

Another reason that your login was unsuccessful may be due to the security setting on your browser (i.e Internet Explorer, Netscape, etc.).

For Internet Explorer 5.5 and above:

To check the privacy setting on your browser, please look at the lower right hand corner of the browser. If there is an eye icon with a stop sign (next to the lock icon) on the login page, it means the privacy setting on your browser is blocking our MinutesOnline.com page.

Please double click the icon. A privacy report window will pop up. In the 'restricted web site' selection, right click on all the MinutesOnline links and select "Always accept cookies from this site". Please verify that you have done this for all the links under MinutesOnline.com.

For Netscape 6 and above:

If the lower right hand corner of the browser has an eye icon with a document symbol next to it, on the login page, it means the privacy setting on your browser is blocking MinutesOnline.com page.

Please double click the icon. A privacy setting window will pop up. Click on the privacy setting option. In the 'restricted web site' selection, click on cookies, then select "Enable cookies for the originating web site only". If this does not work, please follow the same procedure and select "Enable all cookies".

Multiple charges may occur for different reasons. This may arise from hitting the SUBMIT button multiple times if the transaction appears to take a long time to complete or from system transaction mistakes.

If you have charges on your credit card but received no credit in your account, we will need your credit card information to verify that your credit card was charged. Please fax your credit card account statement to 504-838-6220 , with your username, tracking numbers, as well as the first four and last four digits of your credit card number (you can black out the rest.) In addition, please indicate on the fax whether you would like the amount credited to your MinutesOnline account or refunded to your credit card account.

Any other explanations describing your situation on the fax would also be greatly appreciated. Once we verify that your credit card was wrongly charged, we will immediately credit the amount and adjust your balance accordingly.

If you do not wish to fax us your information, please mail it to:

Customer Service Dept
MinutesOnline.com
2901 Ridgelake Drive
Suite 209
Metairie, LA 70002

AVS (Address Verification System) is a method of security in which our company approves credit card transactions. As a result, you need to make sure that the billing address, expiration date and name on the credit card exactly matches with the name/address you put in your MinutesOnline account. If your credit card company does not support AVS, you will not be able to use that credit card to purchase our service.

For your safety and security, MinutesOnline requires that you enter your credit card's verification number. The verification number is the last 3-digits of the number printed on the back of your credit card. This number is for verification purposes only and will not be stored.

Cookies may not be enabled. Here are basic instructions for enabling cookies on different systems.

Internet Explorer Users

Internet Explorer 4 Users

From your browser window click on the "View" menu at the top of the browser, scroll down and highlight the "Internet Options" menu item. This will bring up a dialog box with a number of tab buttons at the top. Click on the "Advanced" tab and then scroll down within the window until you've reached the "Cookies" section. Click the "Always Accept Cookies" option and then click on the "OK" button to accept the change and close the dialog box. Cookies should now be enabled.

Internet Explorer 5 Users

From your browser window click on the "Tools" menu at the top of the browser, scroll down and highlight the "Internet Options" menu item. This will bring up a dialog box with a number of tab buttons at the top. Click on the "Security" tab. Select "Internet" content zone. If "Security level for this zone" has a slider, then set it to "Medium", or if not click the "Custom Level" button, and scroll down within the window until you've reached the "Cookies" section. Click the "Allow per-session Cookies (not stored)" option. Set this to "Enable" and then click on the OK button to accept the change and close the dialog box. Cookies should now be enabled.

Internet Explorer 6 Users

From your browser window click on the "Tools" menu at the top of the browser, scroll down and highlight the "Internet Options" menu item. This will bring up a dialog box with a number of tab buttons at the top. Click on the "Privacy" tab. Move the slider so it is NOT set to "Block all cookies". Click the "Advanced" button and check "Override automatic cookie handling". Check "Always allow session cookies" and click on the OK button. Click the OK button that now is in focus to accept the change and close the dialog box. Cookies should now be enabled.


Netscape Users

Netscape 4 Users

From your browser window click on the "Edit" menu at the top of the browser, scroll down and highlight the "Preferences" menu item. This will bring up a dialog box with a menu cascading down the left hand side of the window. Click on the "Advanced" menu option. In the right hand side of the dialog box click the "Always Accept Cookies" option and then click on the "OK" button to accept the change and close the dialog box. Cookies should now be enabled.

Netscape 6 Users

From your browser window click on the "Edit" menu at the top of the browser, scroll down and highlight the "Preferences" menu item. This will bring up a dialog box with a menu cascading down the left hand side of the window. Click on the "Privacy & Security" menu option. This should expand the menu. Click on the "Cookies" menu option. In the right hand side of the dialog box click the "Enable all cookies" option and then click on the OK button to accept the change and close the dialog box. Cookies should now be enabled.


AOL 7.0 Users

From your AOL menu, click on the "Settings" menu, scroll down and highlight the "Preferences" menu item. This will bring up the "Preferences" window. Click on the "Internet Properties (WWW)" hyperlink. This should open a new dialog box. Click on the "Privacy" tab. Move the slider so it is NOT set to "Block all cookies". Click the "Advanced" button and check "Override automatic cookie handling". Check "Always allow session cookies" and click on the OK button. Click the OK button that now is in focus to accept the change and close the dialog box. Cookies should now be enabled.

Internet Explorer Users

From your browser window click on the "Tools" menu at the top of the browser, scroll down and highlight the "Internet Options" menu item. This will bring up a dialog box with a number of tab buttons at the top. Click on the "Advanced" tab. Scroll down within the window until you've reached the "Security" section. Check the "Use SSL 2.0" and "Use SSL 3.0" checkbox. Then click on the OK button to accept the change and close the dialog box. The SSL security setting should now be enabled. If it doesn't work, repeat the above step again and also check "Use PCT 1.0" and "Use TLS 1.0" check box.

Netscape 4 Users

From your browser window click on the "Security" button at the top of the browser. This will bring up a dialog box with a menu cascading down the left hand side of the window. Click on the "Navigator" link option. In the right hand side of the dialog box click the "Enable SSL (Secure Sockets Layer) v2" and "Enable SSL (Secure Sockets Layer) v3" option and then click on the "OK" button to accept the change and close the dialog box. The SSL security setting should now be enabled.

Netscape 6 Users

From your browser window click on the "Edit" menu at the top of the browser, scroll down and highlight the "Preferences" menu item. This will bring up a dialog box with a menu cascading down the left hand side of the window. Click on the "Privacy & Security" menu option. This should expand the menu. Click on the "SSL" menu option. In the right hand side of the dialog box click the "Enable SSL version 2" and "Enable SSL version 3" option and then click on the OK button to accept the change and close the dialog box. SSL security setting should now be enabled.