Q. What is a Local Access Number?
Q. How do I search for a Local Access Number?
Q. Where can I dial a Local Access Number?
Q. When will I get Local Access in my area?
Q. I don't have local access in my area, but I am traveling to an area that has local access, may I use it?
Q. Can two people place calls from the same MinutesOnline account at the same time?
Q. Can my account be limited so it may only place calls to a single number?
Q. What is a Toll Free Access Number?
Q. Why is the Toll Free rate more expensive than the Local Access rate?
Q. Where can I use the Toll Free number?
Q. How do I place an international phone call?
Q. What are your international rates?
Q. Can I place calls from outside of the United States?
Q. When would I be charged for "Mobile / Other Services"?
Q. How is my international rate determined?
Q. Why does MinutesOnline offer lower international rates to some international countries?
Q. How can I skip entering my PIN?
Q. How do I place multiple calls without hanging up the phone?
Q. When does it make economic sense to use MinutesOnline with a wireless?
Q. How do I use MinutesOnline from my wireless / cellular phone?
Q. What is MinutesOnline's rate for placing calls from a wireless phone?
Q. I am having problems with QuickDial, why?

A local access number is a number local to an area, which allows a MinutesOnline user to access the MinutesOnline system at a cheaper rate. Some international countries also have local access rates. You may view these rates by visiting the homepage and clicking the 'Local Access' option located in the left-side toolbar.

To search for a local access number, go to the homepage, and click on the Local Access option on the left-hand side toolbar. Enter your area code and the first three digits of your phone number. If there is a local access number in your area, a list will appear on the next page. If not, then you may request for one by clicking a link that will direct you to leave your information and request that a number be made available in your area.

You may dial a local access number from any phone in the local access area.

*Note: You are solely responsible for choosing access numbers that are local to you and are free of charge. We recommend that you contact your local telephone company to confirm that the number(s) that appear are both local and free of charge for you to call. MinutesOnline.Com will not reimburse you for any long distance phone charges incurred.

MinutesOnline.com establishes new access numbers on a customer demand basis. To better serve you in the future, please visit us our homepage and click on the link labeled "Local Access".

Yes. You may dial a local access number from any phone in the local access area.

*Note: You are solely responsible for choosing access numbers that are local to you and are free of charge. We recommend that you contact your local telephone company to confirm that the number(s) that appear are both local and free of charge for you to call. MinutesOnline.Com will not reimburse you for any long distance phone charges incurred.

No.

An account cannot be limited to dial a single destination phone number. As long as an account has enough of a positive balandce, it may be used to call anywhere MinutesOnline covers.

A Toll-Free access number is a 1-888 number, which allows a MinutesOnline user to access MinutesOnline for all domestic and international calls. The toll-free access number for your account can be found when you login to the MY ACCOUNT section.

International rates vary. To view these rates, please visit our Rates Page.

Toll Free calls are inherently costlier to provide than a local access call. This is because a toll free service provides the convenience to place the call nationwide from any private or public phone. This is not the case with a Local Access call since it is restricted to placing a call to a local number which is much more restrictive than having national and both public and private phone access.

For these differences, MinutesOnline and any other telephone service provider have to pay higher fees to provide national coverage and reserve national capacity to make toll free service available. Therefore toll-free access has always been a higher priced service. That is why we charge a slightly higher price for toll free calls and why we have more pricing flexibility for local access calls.

From anywhere you can dial a 1-888 number. Please note that a 55¢ surcharge may apply when making calls from US payphones. Also, please note that some wireless providers do block access to toll free lines. We recommend all users to contact their wireless providers to verify if they are able to place calls using our Toll-Free Access line without a charge.

Placing calls through MinutesOnline is a four-step process:

1.) Dial a MinutesOnline access number (Toll-Free Access or Local Access). 2.) When prompted, enter your 10 digit Account PIN number
3.) When prompted, enter 011 + the country code + the city code + the destination number.
4.) When you are done, please click '**' button to hang up

International rates vary by country, please visit our Rate Table to find out the rate for the number you are calling.

*Note: It does not matter how many digits are in the phone number.

*Note: From time to time, MinutesOnline.com adjusts prices to conform to new costs or reductions in cost. We recommend that you check our rate table periodically.

Regular MinutesOnline calls must originate in the continuous 48 US states. You may also place calls from Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islandds and Canada. An extra cost per minute will apply outside of the 48 states.

Regular MinutesOnline calls must originate in the continuous 48 US states. If you have limited internet access, it may be best to stick with a different service.

The designator "Mobile/Special Services" denotes that the call is either a mobile phone or a special service call. This does not necessarily mean the call is to a mobile phone. All MinutesOnline.com international calls are billed according to the destination number.

The rate you are charged is based on the destination number of the call. International calls are charged based on what is listed in the table on our Rates Page.

*Note: From time to time, MinutesOnline.com adjusts prices to conform to new costs or reductions in cost. We recommend that you check our rate table periodically.

MinutesOnline is charged different prices for connecting to various international countries. Please rest assured that MinutesOnline is continuously trying to offer the most competitive rates.

Please take advantage of our QuickDial feature. To set up QuickDial, please log in under 'My Account' and click on the 'My Features' option located in the left side toolbar. Once there, please click on the QuickDial option. Follow the steps to set up QuickDial. We recommend reading through the QuickDial limitations so as to avoid any problems that may arise.

When you call MinutesOnline from a phone with QuickDial enabled, the system will check the phone number with our QuickDial database and match it to your account. Once the match is verified then you will be prompted to enter your destination number.

When using MinutesOnline's Toll-Free 888 Access Number, you may end a call, and dial a second destination number without having to hang up and redialing the Access Number and your PIN. Simply press '##' when you are finished with your current call and you will be prompted for the next number you wish to reach. This feature is not available when using a MinutesOnline Local Access Number.

If you do not have a long distance pland included with your cellular pland and you have enough minutes or you have unlimited free nights and weekends, it would make economic sense to use MinutesOnline to place domestic and international long distance calls.

Most wireless carriers have high international rates but you shouldn't let this stop you from calling international on your wireless phone. Use MinutesOnline and take advantage of our low international rates. All you need to do is program a MinutesOnline Access Number (Toll-Free or Local) into your wireless phone, enter your PIN or setup QuickDial for your wireless phone, and enter your destination number.

The same as you would on a regular land line. Simply dial a MinutesOnline Local Access number or the MinutesOnline Toll-Free Access number, enter your PIN number and then the destination number you wish to dial.

It costs the same as placing a MinutesOnline call from a landd line.

Note: Please verify with your wireless carrier on whether any charges will be charged for using MinutesOnline's Toll-Free Access number and if the local access number listed is local to the number you are calling from.

For international rates, please visit our Rates Page.
To find a local access number in your area, please visit our Local Access page.

The QuickDial feature may me used from almost any phone number. However, not all phone systems will accept this feature. You may view or edit your Quick Dial Number by logging into your account.